Zero commission, permanently, in writing
Win them once. Keep them for good.
Cibunora gives your food business its own WhatsApp ordering line. We never take a cut of your orders.
- We never take a percentage of an order. Not now, not at scale.
- The WhatsApp number is registered to you. Leave and take it with you.
- Your customer installs nothing and creates no account. They order in WhatsApp.
Independent food businesses. Photographs: Unsplash.
What we are, said plainly
We do not find you customers. We stop you losing the ones you have.
What this is not
A place people discover you. There is no Cibunora app, no marketplace and no listing. If nobody has heard of your shop, this changes very little.
What it is
The channel a customer you already won comes back through. On your number, in an app they already have — at no commission, this time and every time after.
The same customer, coming back
- Order 1 · TuesdayNo commission
- Order 2 · the Tuesday afterNo commission
- Order 3 · a FridayNo commission
- Order 4 · the following weekNo commission
- Order 5 · and againNo commission
Four things that stay yours.
01
Your number
The phone number is registered to your business. Your regulars do not learn a new one, and if you leave you take it with you.
02
Your customers
Every person who orders lands in your list, with what they spent and when they last came. Nobody else gets a copy.
03
Your orders
The WhatsApp order, the QR order from table four and the one somebody phoned in all arrive on the same screen.
04
Your money
Payments settle to your account through a Razorpay Route sub-merchant, never into ours.
How an order actually happens
Your customer messages you. Not us.
- 10
They message you first
A QR code on the bill, a link in your Instagram bio, or the number they already have saved. A click-to-WhatsApp entry point opens a 72-hour free window.
- 21
One reply, not a conversation
Greeting, whether you are open, an Open menu button and Reorder last. One message doing four jobs.
- 30
The whole cart, inside a form
Categories, items, half or full, add-ons, quantity, address, payment choice. A native WhatsApp Flow, not a chat tree. Nothing here costs a message.
- 41
Order created
The Flow submits, the order lands on your phone and in the kitchen, and the customer gets a summary with a payment link or a COD confirmation.
- 51
Paid, with a token
The payment webhook fires and the customer gets a token number and a time. Money settles to your account, not ours.
- 61-2
Then it goes quiet
Status updates are batched and capped at two, and you choose how many. Next time, one tap: reorder last.
Per completed order
4–5
billable WhatsApp messages. A conversational bot that asks “what would you like?” and waits for a reply costs 12–18.
Free until 1 October 2026. Chargeable after it. The section further down does that arithmetic in rupees.
The list you did not have before
You find out what each customer is worth.
- What each customer has spent with you, in total
- How many times they have ordered, and when the last one was
- New, loyal or lapsed — worked out from the orders, not typed in
- New against repeat, month by month
What the customer screen shows
Segments are worked out from order history, not typed in. Where “lapsed” begins is a setting, not a number we chose for you.
The regulars already know what they want.
They should not have to go through an app to order it.
Photograph: Amitabha Gupta, CC BY 4.0
The questions we actually get asked
Straight answers, including the awkward ones.
Some of the other options are free. Why would I pay you?
Use whatever brings you new people. We are not a delivery app and we are not competing for that order. We are for the people who already know you — the ones who have your number and order the same thing every Tuesday.
On somebody else’s free marketplace you still do not own the customer. They own the app, the data and the ranking, and a free service that has the volume can stop being free. When it does, you have no list, no number and no way to reach anyone. Here the number is registered to you and the list is yours from the first order.
What does it cost?
Never a percentage of an order, never a cut of a bill, never a fee that grows because you had a good week. That part is in writing and it does not change.
The figure itself we will tell you on WhatsApp, because what it is worth to you depends entirely on how many of your customers come back — and that is different for every shop. Ask, and you get a number and how it was reached.
Ask, and you will get a straight answer in one message. If direct ordering will not move enough for you to bother, you will get that answer too.
Why do you want my sales data?
Only if you switch it on, and it is five separate switches, not one tick box. Running your orders. Us marketing to you. Showing your record to lenders. Supply offers. Anonymous benchmarking. Each one is separately revocable from a screen you can find, and turning one off does not turn off the others.
The reason it is worth switching on: eight months of settled order history is the difference between a bank seeing a cash business it cannot underwrite and a bank seeing a business with verified daily revenue. That is a loan at bank rates instead of a daily-collection lender at thirty to forty-eight per cent. You can switch it off any time.
Will I lose my WhatsApp Business app and all my old chats?
No. Since May 2025 Meta supports running the WhatsApp Business app and the ordering system on the same number at the same time, and about six months of your chat history syncs across at setup. New messages appear in both places.
Two things to know: do not uninstall the Business app, and open it at least once every thirteen days or the connection drops. Disappearing messages, view-once media and live location do not sync. Everything else does.
Do I need GST and registration to use this?
Not to take orders. Inbound WhatsApp ordering works without Meta business verification, permanently — the daily conversation limit only counts conversations you start, and your customers start these.
You do need verification to send campaigns, broadcasts or a daily tiffin menu push, because those are business-initiated. Verification needs genuine documents, and Meta treats an incomplete or invented submission as an offence in its own right. If you cannot verify, we will say so at the first visit and put you on Lite, which is a permanent configuration rather than a waiting room.
My supplier has given me credit for fifteen years.
Keep him. We are not asking you to move your buying. When Cibunora Supply reaches your cluster, start with rice and oil only, one delivery, and compare the bill against his. If it is not better, you have lost one delivery. Supply is Layer 3 and is not live yet.
What happens if I want to leave?
The WhatsApp number and the account are registered to your business, so you leave with them. That is the whole point of building it per-business rather than putting everyone on one Cibunora number, which Meta prohibits anyway.
Your customer records are held by us as processor and licensed to you while the contract runs. You can ask for a full export in a defined format at any point during the contract and for thirty days after it ends. Unused wallet balance is handled under the published refund policy.
Do you take anything from my order value? Anything at all?
No percentage of your food revenue, ever. That is written into the contract and it is the entire brand.
One disclosure so you never find it out from somebody else: we receive a referral share from our payment partner, which is a fraction of the payment processing charge. Your payment charges are the same as or lower than going direct to them. It does not touch your order value.
Start with the customers you already have.
One message. Tell us what you sell and roughly how many of your customers come back, and we will show you what your own ordering line would do with them — on your numbers, not on an example restaurant.
We are in Hyderabad. You will be talking to someone who has sat in a kitchen at eight in the evening, not to a chatbot.